What parents needs to know:
1. How can I tell if I have purchased affected product? All lots of AGENT COOL BLUE™ Plaque-Detecting Rinse are being recalled. Consumers can readily distinguish this product by the cartoon character on the front of the bottle.
2. What should I do with the product I purchased? Consumers should discontinue using any bottle of AGENT COOL BLUE™ Plaque-Detecting Rinse & properly dispose of the product.
3. How do I get a refund? Consumers may obtain a full refund through calling the toll free consumer line at McNEIL-PPC, Inc., 1-888-222-0249, or visit the web site to print the form necessary to mail-in to secure a refund.
4. My child has been using this product. Should I be concerned? McNEIL-PPC, Inc. conducted a thorough assessment and concluded that the risk of illness in healthy individuals following use of this product is very low. However, there could be a significant health risk to individuals with weakened or suppressed immune systems. To date, there have been no consumer adverse health events reported that are related to this issue. If you have further concerns, please consult your healthcare professional.
If you have additional questions please call the toll free consumer line at McNEIL-PPC, Inc., 1-888-222-0249.